Terms and Conditions


This Initial Consultation Agreement is made between Regulated Canadian Immigration Consultant (RCIC) Maha Elsabbagh, membership no: R707403 and the client with the name stated in the attached booking for the purpose of initial immigration consultation as selected by the Client.

Limits of Engagement

The services to be provided under this agreement are limited to a single consultation. This agreement does not obligate the RCIC to act for client in any application or proceedings. Should Client require further advice or representation from the RCIC following this initial consultation, Client must sign a separate retainer agreement with RCIC.

Method of Consultation

Initial consultations are provided on Zoom or Email. The consultation shall last for the duration stipulated on the appointment scheduled as selected by the client.

Fees Payable

The Client is obliged to pay in advance the fee stipulated on the payment link. The initial consultation fee paid by the Client will be used as a payment/credit toward the retainer agreement if the client decides to retain us for representation within ONE month of the day the initial consultation was provided.

Refund Policy

Fees shall be earned by RCIC immediately upon the commencement of provision of professional advice. Fees that have been earned under this agreement are non-refundable.

Late Cancellation/No-Shows

A cancellation is considered late when the appointment is cancelled less than 24 hours before the appointed time. A no-show is when a client misses an appointment without cancelling. In either case, no refund will be issued.

Advice current on date of consultation

The advice provided by the RCIC to Client is based on the Canadian immigration law and policy current on the date of the consultation where relevant. The RCIC is not responsible or accountable for any change in government legislation or policy that may impact the processing of any subsequent application by Client.

Confidentiality

All information and documentation reviewed by the RCIC, required by IRCC and all other governing bodies, and used for the preparation of the application will not be divulged to any third party, other than agents and employees, without prior consent, except as demanded by law. The RCIC is also bound by the confidentiality requirements of Article 8 of the Code of Professional Ethics. The Client agrees to the use of electronic communication and storage of confidential information. The RCIC will use his/her best efforts to maintain a high degree of security for electronic communication and information storage.

Applicable law

This agreement shall be governed by the laws in effect in the Province of Ontario, and the Federal Laws of Canada applicable therein.
Please be advised that Maha Elsabbagh is a member in good standing of the College of Immigration and Citizenship Consultants (CICC), and as such, is bound by its By-law, Code of Professional Ethics, and Regulations.